How do I recover my Glass ID or username?

To recover your PayBook ID follow the next steps:

1. Click on the “Cannot access your account?” link. This will take you to the password recovery site.

2. Choose "Forgot your username?". 

3. Select the option “I’m not a robot”. It is possible that reCAPTCHA will activate to verify you are not a robot. Verify your identity selecting the images you are asked.


4. Once you verify your identity, the “Recover password” button will become active. Click the button. A message confirming an email has been sent to your account will appear.


5. You will receive a mail with your username. 



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